Shoperazi Cancellation Policy

Shoperazi ensures that your order is safely delivered to you with the promised delivery timeline.

The customer can choose to cancel an order any time before it's dispatched. The order cannot be canceled once it’s out for delivery. However, the customer may choose to reject it at the doorstep.

If it is Prepaid Order, the amount will be refunded to you, in accordance with our Refund Policy.

In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.
Shoperazi reserves the right to accept the cancellation of any order.
Shoperazi also reserves the right to waive off or modify the time window or cancellation fee from time to time.

Refund Policy
Return/Replacement Policy

Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy.
For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy.
We have 7 days return policy, that means you can raise a request to return the product within 7 days after receiving the item.
Return Request will be Reviewed. If required, request will be shared with the Vendor for the approval.
After approval, pickup of the product will be arranged through courier partners.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To initiate the process of return, you can write us at support@shoperazi.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us within 7 days, if the item is defective, damaged or if you receive the wrong item,we will try to resolve your issue asap.
The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable).

Refunds

The refund will be initiated after the product is received. Refunds may take 3-10 business days to appear in your original form of payment.

No Return Products

Some products in the above categories are not returnable due to their nature or other reasons. Non Refundable products will be mentioned in the description of the products.